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Refund & Return Policy
Last Updated July 17, 2025
Return Window
30-Day Return Policy: You have 30 days from the date of delivery to return most items for a full refund.
Standard Returns
30 Days
- Electronics and gadgets
- Home and garden items
- Books and media
- Sports and outdoor equipment
Extended Returns
60 Days
- Clothing and accessories
- Shoes and footwear
- Jewelry and watches
- Gifts during holiday seasons
How to Return an Item
1
Initiate Return
Log into your account and select the item you want to return from your order history.
2
Print Label
We'll email you a prepaid return shipping label. Package the item securely.
3
Ship & Track
Drop off at any authorized shipping location and track your return online.
Need Help with Returns?
Email
business@horekmart.com
Phone
+880 1763 223035
Address
Horekmart HQ, Alam Market, Koimari Road, Jaldhaka, Nilphamari, Bangladesh
Monday - Friday: 9:00 AM - 6:00 PM (GMT+6)
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